Privacy Policy

1. Introduction

Vero ("we", "us", or "our") operates the website www.veromlr.com (the "Website"). This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our Website or interact with us.

We are committed to protecting your privacy and handling your personal data responsibly. This policy applies to all visitors to our Website and individuals who contact us through our Website or by other means.

Our Website is not intended for use by children under the age of 18 and we do not knowingly collect personal data from children.

2. Who We Are

Vero is a pharmaceutical technology company based in the United Kingdom. For the purposes of data protection legislation, we are the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at info@veromlr.com.

3. Personal Data We Collect

We may collect the following types of personal data depending on how you interact with us.

Information you provide to us

• Your name, email address, company name and any message content submitted through our contact form
• Any information you provide when you correspond with us by email or other means

Information collected automatically

• Technical information such as your IP address, browser type and version, operating system, and device type
• Information about how you use our Website, including pages visited, time spent on pages, and navigation paths

4. How We Use Your Personal Data

We use your personal data for the following purposes.

• To respond to enquiries and requests submitted through our contact form
• To provide you with information about our products and services where you have requested this
• To administer and improve our Website
• To analyse how visitors use our Website so we can improve the user experience
• To comply with legal obligations

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases to process your personal data.

• Consent — where you have given us clear consent to process your personal data for a specific purpose, such as when you submit our contact form
• Legitimate interests — where processing is necessary for our legitimate business interests, such as improving our Website and understanding how visitors use it, provided these interests do not override your rights
• Legal obligation — where we need to process your personal data to comply with a legal requirement

6. How We Share Your Personal Data

We do not sell your personal data to third parties. We may share your personal data with the following categories of recipients where necessary.

• Hosting and infrastructure providers that support the operation of our Website
• Analytics service providers that help us understand Website usage
• Professional advisers such as lawyers and accountants where required
• Law enforcement or regulatory bodies where required by law

Where we share your data with third party service providers, we ensure appropriate safeguards are in place and that your data is processed only in accordance with our instructions.

7. International Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. Where this occurs, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, to protect your personal data.

8. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are typically retained for up to 24 months unless there is an ongoing business relationship or a legal reason to retain the data for longer.

When your personal data is no longer required, we will securely delete or anonymise it.

9. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Under data protection law, you have the following rights in relation to your personal data.

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can request that we correct inaccurate or incomplete personal data
• Right to erasure — you can request that we delete your personal data in certain circumstances
• Right to restrict processing — you can request that we limit how we use your personal data
• Right to data portability — you can request a copy of your personal data in a structured, machine-readable format
• Right to object — you can object to the processing of your personal data where we rely on legitimate interests
• Right to withdraw consent — where processing is based on consent, you can withdraw your consent at any time

To exercise any of these rights, please contact us at info@veromlr.com. We will respond to your request within one month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your personal data has been handled unlawfully.

11. Cookies

Our Website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

Types of cookies we use

• Strictly necessary cookies — these are essential for the Website to function properly, such as remembering your cookie consent preferences
• Analytical cookies — these help us understand how visitors interact with our Website by collecting information about pages visited and navigation patterns. This data is used to improve our Website

Managing your cookie preferences

When you first visit our Website, a cookie banner will ask you to accept or decline cookies. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our Website.

Most browsers allow you to refuse or delete cookies. The method for doing so varies by browser. You can usually find instructions in the browser's help or settings menu.

12. Third Party Links

Our Website may contain links to other websites that are not operated by us. We have no control over the content or privacy practices of these third party sites and are not responsible for them. We encourage you to review the privacy policy of any website you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.

Email: info@veromlr.com

Location: United Kingdom